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This book explains the concept of adding value and shows staff at libraries and other organizations why they need to take steps now to ensure they are...Lees meer
Facing budget and personnel cuts, special librarians increasingly need to justify the cost of library operations--often even the library's existence. ...Lees meer
A thorough explanation of how a voice-of-the-customer program for libraries can give customers the opportunity to make their opinions known, enabling ...Lees meer
Written specifically to address the library's role in education, this book provides guidance on performing assessment at academic institutions that wi...Lees meer
This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to eval...Lees meer
Everyone agrees that evaluation of library services is essential, but without a background in research it can be a challenge to apply abstract concept...Lees meer