- Afhalen na 1 uur in een winkel met voorraad
- Gratis thuislevering in België vanaf € 30
- Ruim aanbod met 7 miljoen producten
- Afhalen na 1 uur in een winkel met voorraad
- Gratis thuislevering in België vanaf € 30
- Ruim aanbod met 7 miljoen producten
Boeken geschreven door Jochen Wirtz
-
Intelligent Automation: Welcome to the World of Hyperautomation: Learn How to Harness Artificial Intelligence to Boost Business & Make Our World More Human
Pascal Bornet, Ian Barkin, Jochen Wirtz
- Paperback | Engels
- This book is the first book on the emerging trend of intelligent automation. Also known as hyperautomation, it is a cutting-edge combination of method... Lees meer
€ 34,95Levering 1 à 2 weken€ 34,95Levering 1 à 2 weken -
Building a World Class Service Organization (Assessment Tool)
Jochen Wirtz
- Paperback | Engels | Winning in Service Markets | nr. 13
- Service leadership is not based on outstanding performance within a single dimension. Rather, it reflects excellence across multiple dimensions. Build... Lees meer
€ 15,45Levering 2 à 3 weken€ 15,45Levering 2 à 3 weken -
Services Marketing
Christopher H. Lovelock, Jochen Wirtz
- Hardcover
- For advanced undergraduate and MBA/EMBA courses in Services Marketing. Organized around a strategic marketing framework to give instructors maximum fl... Lees meer
€ 122,95Levering 1 à 2 weken€ 122,95Levering 1 à 2 weken -
Automatisation intelligente
Pascal Bornet, Ian Barkin, Jochen Wirtz
- Paperback | Frans
- Bienvenue dans le monde de L'hyper-automatisation Il s'agit du premier ouvrage de référence sur l'automatisation intelligente (Al). Egalement appelée ... Lees meer
€ 20,00Levering 1 à 4 weken€ 20,00Levering 1 à 4 weken -
Balancing Capacity and Demand in Service Operations
Jochen Wirtz
- Paperback | Engels | Winning in Service Markets | nr. 7
- Many services with limited capacity face wide swings in demand that can be caused by the change in seasons. The effective use of expensive productive ... Lees meer
€ 15,45Levering 2 à 3 weken€ 15,45Levering 2 à 3 weken -
Designing Customer Service Processes
Jochen Wirtz
- Paperback | Engels | Winning in Service Markets | nr. 6
- From a customer's perspective, services are experiences. From the organization's perspective, services are processes that have to be designed and mana... Lees meer
€ 15,45Levering 2 à 3 weken€ 15,45Levering 2 à 3 weken -
Service Marketing Communications
Jochen Wirtz
- Paperback | Engels | Winning in Service Markets | nr. 5
- Developing an effective service marketing communications strategy starts with a good understanding of the service product and its prospective buyers. ... Lees meer
€ 15,45Levering 2 à 3 weken€ 15,45Levering 2 à 3 weken -
Designing Complaint Handling and Service Recovery Strategies
Jochen Wirtz
- Paperback | Engels | Winning in Service Markets | nr. 11
- The first unspoken law of service quality and productivity is to do it right the first time. However, chances are that the customers may not be always... Lees meer
€ 15,45Levering 2 à 3 weken€ 15,45Levering 2 à 3 weken -
Intelligent Automation: Welcome to the World of Hyperautomation: Learn How to Harness Artificial Intelligence to Boost Business & Make Our World More Human
Pascal Bornet, Ian Barkin, Jochen Wirtz
- Hardcover | Engels
- This book is the first book on the emerging trend of intelligent automation. Also known as hyperautomation, it is a cutting-edge combination of method... Lees meer
€ 73,45Levering 2 à 3 weken€ 73,45Levering 2 à 3 weken -
Services Marketing: People, Technology, Strategy (Ninth Edition)
Jochen Wirtz, Christopher Lovelock
- Paperback | Engels
- Services Marketing: People, Technology, Strategy is the ninth edition of the globally leading textbook for Services Marketing by Jochen Wirtz and Chri... Lees meer
€ 94,95Levering 1 à 2 weken€ 94,95Levering 1 à 2 weken -
Intelligent Automation
Ian Barkin, Jochen Wirtz, Pascal Bornet
- Paperback | Engels
- TESTIMONIALS " One of the most important books of our times! " - Bernard Marr " An essential reading for anybody who cares about the future of work " ... Lees meer
€ 27,95Levering 1 à 4 weken€ 27,95Levering 1 à 4 weken -
Positioning Services in Competitive Markets
Jochen Wirtz
- Paperback | Engels | Winning in Service Markets | nr. 2
- What makes consumers or institutional buyers select, and remain loyal to, one service provider over another? Without knowing which product features ar... Lees meer
€ 15,45Levering 2 à 3 weken€ 15,45Levering 2 à 3 weken -
Winning in Service Markets: Success Through People, Technology and Strategy
Jochen Wirtz
- Hardcover | Engels
- Winning in Service Markets: Success through People, Technology, and Strategy is the first practitioner book in the market to cover the key aspects of ... Lees meer
€ 167,95Levering 2 à 3 weken€ 167,95Levering 2 à 3 weken -
Essentials of Services Marketing
Jochen Wirtz
- E-book | Engels
- Forundergraduate courses in services marketing As economies across the world continue to transition toward services,skills in marketing and managing s... Lees meer
€ 55,11Onmiddellijk beschikbaar€ 55,11Onmiddellijk beschikbaar -
Automatisation intelligente
Pascal Bornet, Ian Barkin, Jochen Wirtz
- Paperback | Frans
- L'automatisation intelligente combine des méthodes et des technologies de pointe qui impliquent les organisations, les personnes, le machine learning,... Lees meer
€ 20,00Levering 1 à 4 weken€ 20,00Levering 1 à 4 weken -
Managing People for Service Advantage
Jochen Wirtz
- Paperback | Engels | Winning in Service Markets | nr. 9
- Highly capable and motivated people are at the center of service excellence and productivity. Behind today's successful service organizations stands a... Lees meer
€ 15,45Levering 2 à 3 weken€ 15,45Levering 2 à 3 weken -
Managing Customer Relationships and Building Loyalty
Jochen Wirtz
- Paperback | Engels | Winning in Service Markets | nr. 10
- Targeting, acquiring, and retaining the 'right' customers is at the core of many successful service firms. The objective is to build the relationships... Lees meer
€ 15,45Levering 2 à 3 weken€ 15,45Levering 2 à 3 weken -
Developing Service Products and Brands
Jochen Wirtz
- Paperback | Engels | Winning in Service Markets | nr. 3
- All service organizations face choices concerning the types of products to offer and how to deliver them to customers. Designing a service product is ... Lees meer
€ 15,45Levering 2 à 3 weken€ 15,45Levering 2 à 3 weken -
Service Quality and Productivity Management
Jochen Wirtz
- Paperback | Engels | Winning in Service Markets | nr. 12
- The relationship between productivity and customer satisfaction is complex. Service Quality and Productivity Management describes that the quality and... Lees meer
€ 15,45Levering 2 à 3 weken€ 15,45Levering 2 à 3 weken -
Services Marketing: People, Technology, Strategy (Eighth Edition)
Jochen Wirtz, Christopher Lovelock
- Hardcover | Engels
- Services Marketing: People, Technology, Strategy is the eighth edition of the globally leading textbook for Services Marketing by Jochen Wirtz and Chr... Lees meer
€ 120,95Levering 1 à 2 weken€ 120,95Levering 1 à 2 weken -
Services Marketing: People, Technology, Strategy (Ninth Edition)
Jochen Wirtz, Christopher Lovelock
- Hardcover | Engels
- Services Marketing: People, Technology, Strategy is the ninth edition of the globally leading textbook for Services Marketing by Jochen Wirtz and Chri... Lees meer
€ 189,45Levering 1 à 2 weken€ 189,45Levering 1 à 2 weken -
Winning in Service Markets: Success Through People, Technology and Strategy
Jochen Wirtz
- Paperback | Engels
- Winning in Service Markets: Success through People, Technology, and Strategy is the first practitioner book in the market to cover the key aspects of ... Lees meer
€ 74,95Levering 2 à 3 weken€ 74,95Levering 2 à 3 weken -
Services Marketing: People, Technology, Strategy (Eighth Edition)
Jochen Wirtz, Christopher Lovelock
- Paperback | Engels
- Services Marketing: People, Technology, Strategy is the eighth edition of the globally leading textbook for Services Marketing by Jochen Wirtz and Chr... Lees meer
€ 69,95Verwachte beschikbaarheidsdatum onbekend€ 69,95Verwachte beschikbaarheidsdatum onbekend
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