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Proven techniques for improving software and process quality with Six Sigma

This practical, in-depth guide explains how to apply Six Sigma to solve common product and process improvement challenges in the software and IT industry. Six Sigma Software Quality Improvement covers Define, Measure, Analyze, Improve, and Control (DMAIC), Lean Six Sigma, Design for Six Sigma (DFSS), and Define, Measure, Analyze, Design, and Verify (DMADV). Featuring more than 20 success stories from Motorola, IBM, Cisco, Seagate, Xerox, Thomson Reuters, TCS, EMC, Infosys, and Convergys, the book offers first-hand accounts of corporate Six Sigma programs and explains how these companies are successfully leveraging Six Sigma for software process and quality improvement.

The success stories reveal how:

Motorola minimized business risk before changing business-critical applications
TCS improved fraud detection for a global bank
Infosys improved software development productivity for a large multinational bank
IBM reduced help desk escalations and overhead activities
EMC improved development productivity
Motorola realized significant cost avoidance by streamlining processes and project documentation
Xerox achieved high-speed product development
Seagate reduced application downtime and improved availability to 99.99%
Cisco successfully reinvented its Six Sigma program
Convergys injected Six Sigma into the company's DNA
Thomson Reuters' Six Sigma program gathered significant momentum in a short time
Six Sigma was successfully applied in many other projects for defect reduction, cycle time reduction, productivity improvement, and more