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After-Sales Service of Engineering Industrial Assets

A Reference Framework for Warranty Management

Vicente González-Prida Díaz, Adolfo Crespo Márquez
Hardcover | Engels
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Omschrijving

This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services.

"After-sales Service of Engineering Industrial Assets" comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in after sales management, assets engineering and warranty management.

Specificaties

  • Productcode (EAN): 9783319037097
  • Verschijningsdatum: 28/01/2014
  • Aantal bladzijden: 318
  • Uitgeverij: Springer
  • Afmetingen: 156 mm x 234 mm
  • Gewicht: 653 g
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  • Aantal bladzijden: 318
  • Productcode (EAN): 9783319037097
  • Taal: Engels
  • Verschijningsdatum: 28/01/2014