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Omschrijving

You already understand the importance of quality communication. But good communication is built not on speaking but on listening. When we learn to actively listen—to listen well—this ability resonates through all our relationships and interactions. Research has found that by listening actively, you will obtain more information, increase others' trust in you, reduce conflict, and better understand the message being delivered.

This book will teach you how to:
•focus your attention
•listen with purpose and empathy
•train your attention while listening
•be empathetic and show that you're listening
•facilitate meaningful communication
•provide accurate feedback by reflecting
•encourage participation of others
•acknowledge and understand the feelings of others
•grasp the motives of what has been said
Active listening has the power to instantly enhance your interactions, earning you trust and respect from colleagues and clients, and potentially making you a more effective and respected leader. Consider how understanding and being available to others can enrich your life, making you confident in your ability to help others and receive the support you need when necessary.
If you’ve read this far, you’re ready to invest a small amount of time for practical benefits in your daily life and communication.

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